Customer Support,

I have confirmed that there is no problem with my credit card, yet your system refuses to authorize my subscription. I have used every permutation of my personal information and credit card "card codes" to get it to work to no avail. The support email address I was directed to does not even work!!! Are you guys just not interested in revenue or what? Please let me play on something other than Emerald...it hurts!

-Nick

nblawat@earthlink.net

Your issue has been resolved successfully. You should receive an e-mail from support.

Nick,

We make our apologies for this inconveniece, your issue is already resolved, and now you can use your membership status to the full.

Regards
Olga

A similar thing happened to me also. I was rejected on my credit card although I have enough and I got an email stating "Periodic Bill order.... approved" but I still dont have access to the full version. Have I been billed? or not? if not I`ll retry my credit card, if I have been, how do I get access to the full game? Thanks for your help,

Paul

pwhittingham@cogeco.ca

Paul,
I have e-mailed you and explained the problem.

Okay, thankyou. I`ll check my email as soon as I can, and go from there. Thanks again.