hey
first let me say welcome to the game.
then let me say, be sure to goto the main web site
http://www.massiveassaultnetwork.com/download.php
be sure you download the patch and be sure to download the maps
also be sure to add your file ma.log from your massiaveassaultnetwork folder.
also be sure to goto
http://www.massiveassaultnetwork.com/support.php
if you still have this problem after patching.
also, be sure to include a discription of your internet connection dialup/cable/dsl/t-1....
try not to be frustrated, we all had real bad connections in the begining, in fact i used to uninstall the program once a week to help make the install program more user friendly. and ran it from 2 differnt directories.
good luck and see you in game.
xzanth